FAQ

Thank you for booking your holiday with us, we are looking forward to welcoming you and will do our best to meet your expectations.
Please find below a list of the most frequently asked questions and their answers.

Dress Code Policy

A dress code applies for dinner: smart casual for men and women, no sports wear, no swimwear, no flip flops.

Rooms & Amenities

Yes, all rooms provide a hairdryer.

Yes, we provide an electric kettle in the room.

Yes, all wardrobes are supplied with a certain number of coat hangers.

Yes, all rooms are equipped with a safe free of charge.

No, an iron and board can be rented from the reception for ironing, but after the use has to be returned to the reception.

Yes, we provide a laundry service with extra charge.

Yes, we provide shampoo, conditioner and shower gel in addition to other bathroom supplies.

We also provide soap, body cream, shower cap and a vanity kit.

Yes, all rooms are equipped with a mini bar, which is replenished daily with 2x 0.5ml water and every second day with 2 x beers and 2 x soft drinks. 

The linen is changed three times per week.

Yes, please contact the Reception for more information.

Yes, room service is chargeable.

Beach & Pool

Do you provide beach/pool towels?
Yes, the hotel provides you with beach / pool towels free of charge.

How often can they be changed?
You can change your towels daily/once per day

Are beach towels provided in addition to bath towels?
Yes, you are supplied with beach towels in addition to your bath towels.

Are the outdoor pools heated?
The Main pool is not heated. All the private pools are heated.

Are the pools with sea water or chlorinated?
The water is mainly maintained with Active Oxygen & Chlorine

Are inflatables allowed in the pools?
Yes, inflatables are allowed in all pools.

Are the sunbeds by the beach free of charge?
Yes, the sun beds by the beach are without charge.

Are there toilet facilities on the beach?
No, there are no toilet facilities on the beach.

Where is the nearest bathroom?
The nearest bathroom is a few meters from the beach on the hotel grounds near Pool Bar

Is there a beach bar?
No, there is no beach bar.

Allergies & Special Requirements

Yes, we do cater and provide for a gluten free diet.

Yes, we also have all the necessary knowledge and provisions to cater for people with Celiac disease.

You can send an email to allergies@bluelagoongroup.com and also inform Guest Relations upon your arrival.

It is always advised to inform us prior to your arrival.

Yes, we do and please feel free to inform us of your allergy at allergies@bluelagoongroup.com

Check in & Check Out

Yes, we do offer late check out subject to availability.

That would depend upon room type and the season. Please contact the Reception a day prior to your departure in order to check the availability.

At any time during your stay with us. It is always best to inform us in advance.

If the restaurant is closed upon your arrival we arrange for a cold plate in the room.

Yes, we offer a welcome drink upon your arrival at the reception/lobby area.

This is 4 Euros per room per night and payable upon arrival to the reception.

Upgrades

Yes, we do offer room upgrades with additional charge and subject to availability.

You can upgrade upon arrival subject to availability and against charge.

Wifi

Yes, we provide Wi-Fi in all areas of the hotel and in the rooms.

The Wi-Fi is free of charge for all guests of the hotel.

Restaurants Reservations

Yes, advance reservation is required for the dinner at Culinarium à la carte Restaurant.

You can make your reservation at the Reception or using the hotel application.

There is a restriction of one reservation per week subject to availability.

Hotel Amenities

No, there is no ATM machine in the hotel. Please ask the Reception for more information on the nearest ATM.

You can exchange your currency at the Reception.

Yes, there is a mini market in the hotel.

Facilities For the Disabled

We offer a limited number of adapted rooms with adapted bathroom. These are always upon request. Please contact our reservations department at reservations@bluelagoonpalace.gr

Yes, the hotel area is very flat and all facilities have access for a wheelchair. Please note that entry to the the pool is made possible only through steps with handrail.

Low Season & Weather Conditions

During the beginning and the end of the season it could be that some of the facilities are closed due to low occupancy. Nevertheless, their services are offered in other facilities of the hotel.

All facilities are open weather permitted.

Sports Facilities

Yes, we provide tennis rackets with a deposit

Yes, we provide table tennis rackets with a deposit

Various

No, the hotel does not arrange excursions. Please contact your holiday representative for more information.

Pets are not allowed in the hotel.